Warranty and Returns

The purchaser agrees that all claims and disputes against SoundBy PointSource will come under the jurisdiction of Danish Law.

All SoundBy PointSource products are covered by the required European Union two-year warranty period plus an additional one-year guarantee.

When ordering direct from SoundBy PointSource, the purchaser has the right to return the item or cancel the service within 14 days after placing the order. All return postage and carriage charges are the responsibility of the purchaser unless otherwise agreed in writing by SoundBy PointSource.

Any defects must be notified to SoundBy PointSource within two (2) months of discovery.

On return of goods, SoundBy PointSource will, in first instance, attempt to repair the item(s). If this is not possible, replacement goods will be shipped free of charge. If a replacement is not available a full refund, including reasonable postage costs, will be offered.

When returning the product, you should include a statement that details the problem.

The returning product must be packed in reasonable protective packaging so that no additional damage can occur.

Note: We do not accept packages sent by Cash-on-Delivery (COD).