Claim

Warranty:

2 year warranty from date of purchase is granted under the Sale of Goods Act.

The warranty covers all defects in materials and workmanship. The product under warranty will be repaired or replaced depending on the given situation. The warranty does not cover malfunctions caused by improper use, unauthorized maintenance or normal wear and tear. Malfunctions caused by lightning and power surges are not covered either.

For repairs, the same conditions apply as under ”Return / Exchange”. 

If the buyer to claim a defect, the purchaser must provide PoinSource Acoustics ApS notice within a reasonable time after the buyer has discovered the defect. Otherwise, the buyer loses the right to invoke lack. Notice given within two months after the buyer discovered the defect is always timely. (Sale of Goods Act § 81)

If the complaint is justified, PointSource Acoustics ApS will refund your reasonable shipping costs

When returning the product, please state what the problem is as detailed as possible.

Note: We do not receive packages sent by COD.

The product must be packed in good protective packaging and make sure to get a receipt for the shipment, so we can reimburse your shipping costs.